Our Policies

TERMS AND CONDITIONS

"Before you return a Kala Maitri product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. Domestic Returns A return/exchange request needs to be made within 15 days of order delivery by sending us an email on poornimam@wiseind.org Once you send us a mail we will arrange for a reverse pick up and share the details with you. For an item to be eligible for return / exchange it needs to be unused, unworn, unwashed, and undamaged. Please give the return package 5 to 10 days to reach our warehouse. We will get in touch with you as soon as we receive your return. Refunds: For prepaid orders (Credit Card / Debit Card / Net Banking / UPI) refunds will reflect in your account within 10 working days. Exchanges: If you need a size/piece change, we will have to check our stock and confirm if the size/piece you need is available with us. If not, we will issue a gift card to you for the amount of the product being exchanged.

Items purchased on a discounted price / on sale are not eligible for refunds, however we will exchange the product for you in another size / give you another piece if available in stock. If the item is not in stock, we will issue a gift card.

Let's not think of an irregular weave or print or a stitch as a defect. Hand-loom by definition means a glorious uncertainty when it comes to uniformity. In spite of these variables, at Kala Maitri we stand behind the quality of our products and we will replace the product if you are not satisfied with your purchase for any reason. "

SHIPPING & RETURN POLICY

We try our best to ship goods to you as soon as possible. On an average, it takes us about 15 working days to ship orders out of our warehouses. However, if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.

PRIVACY POLICY

"The website is being launched, maintained and owned by Kala Maitri, a project of WISE, having its registered office at 80-Shiv Shakti Nagar, Bengali Square, Indore-452016. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this website while ordering any product or otherwise. All of the customer data we collect is protected against unauthorized access. By using our website you consent to the terms of this Policy and consent to let us collect and use information in a manner consistent with the guidelines stated in this policy. Kala Maitri is committed to safeguarding your privacy and does not collect any private information but you may while contacting or shopping on line give certain personal details which may include your name, address, telephone/telefax number, e-mail address or any information which is totally voluntary. These personal details provided by you will always remain private and confidential with Kala Maitri and will not in any way be revealed to any third party save and except where it is believed in good faith and in the interest of the user that such action is necessary to comply with the statutory requirements or legal or regulatory processes and to protect and defend the right of other visitors or to enforce the terms of service which are binding on all the visitors of the website. We do not share your information with third parties save and except with our group companies or its affiliates. Kala Maitri does not ever collect any personal information about users save and except when they are specifically provided by them on voluntary basis on the website. This personal information so provided by you shall be used to better serve. "

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